Since the beginning of the war in Ukraine, IOM Lithuania has been carrying out various activities in order to help refugees from the war in Ukraine. In 9 months, about 70 thousand people in need have already arrived in Lithuania. The goal of IOM Lithuania is to reach the most vulnerable people and respond to their needs. After conducting a survey of Ukrainian war refugees in Lithuania, we learned their needs and problems, and anticipated activities to help them settle in Lithuania:  consultations, seminars, conferences and information dissemination were conducted and language courses were organized. Employment opportunities are being mapped, as well as analysis and surveys of Ukrainians needs, Ukrainians are provided with temporary accommodation, psychological assistance and cash-based assistance, the government of the Republic of Lithuania assisted by setting up collective accommodation centers for newly arriving Ukrainians. These activities are planned to be carried in 2023 as well - as much support of IOM Lithuania will be needed.

In case of urgent questions, you can contact the following contacts: 

  • Hotline for Ukrainians in Lithuania 1808 or +370 660 11 808 (around the clock) 
  • Migration Department line 8 707 67 000 (calls from Lithuania); +370 5 271 7112 (calls from abroad) 
  • Contacts of the Embassy of Lithuania in Ukraine +380 (67) 924 04 42; +380 (67) 924 04 27 
  • Emotional support line +370800 00474. Calls are free
Emotional support line

The emotional support line for Ukrainians was opened by of the International Organization for Migration (IOM) and started operating in Lithuania. The support line operates from 10 a.m. to 8 p.m. daily. Ukrainians in Lithuania can call the number +370 800 00474. Calls are free. Consultations are provided in Ukrainian and Russian languages. In addition, consultations are also available in English on weekdays from 9:00 a.m. to 6:00 p.m., on weekends from 10:00 a.m. to 5:00 p.m. 

IOM Lithuania, together with its partners, have also organized training for 145 psychologists, during which they were trained to provide psychological assistance for refugees. 

English language courses

IOM Lithuania organizes free English language courses for citizens of Ukraine. Currently, 120 war refugees are studying for free. In total, more than 500 applications were received. Courses for both beginners and advanced students will last two months and may be continued in 2023. 

Cash-based assistance to Ukrainians fleeing the war

IOM Lithuania distributes one-time multipurpose payments to Ukrainians fleeing the war to cover the most basic needs. The payment per person amounts to 147 euros, every other family member receives an additional 73.5 euros.  Ukrainian refuges or third countries nationals who fled Ukraine after February 24, 2022 can receive this multipurpose cash assistance, special attention is given to the unemployed single-parent families with one or more children, pregnant women, 60-65-year-old persons who have already reached retirement age in Ukraine and do not work in Lithuania, and victims of human trafficking. IOM Lithuania cooperates with the Lithuanian Red Cross, which helps to reach the most vulnerable persons. 

Short-term accommodation

IOM Lithuania together with the accommodation platform Airbnb helps Ukrainian citizens find temporary housing. It is planned that Ukrainians will be able to live in Airbnb accommodation from 7 to 30 days and spend this time searching for a long-term place of residence. Short-term accommodation is provided a free of charge. 

This service can be used by: 

  • A citizen of Ukraine or a third country national from Ukraine, who has an identity document; 
  • A citizen of Ukraine or a third country national, who  fled Ukraine after 24th February 2022; 

Special criteria: 

Individuals or families who are currently homeless or are at risk of imminent homelessness need temporary housing. Among them, priority is given to: 

  • for people who have reached retirement age in Ukraine (60 years and older), 
  • for single pregnant women; 
  • for families with dependents or people with disabilities, 
  • for victims of human trafficking who need temporary accommodation as part of assistance or protection. 

Persons for whom the short-term accommodation service can apply the organisation “Stiprūs kartu” (“Strong together”) by phone 1808, or they can directly contact IOM Lithuania by phone +37061516930 or by email:

Educational activities

IOM Lithuania actively cooperates with Vytautas Magnus University (VMU) in the field of education. A conference was organized and research was conducted aimed at clarifying the needs of the Lithuanian educational community and Ukrainians. In total, over 24,000 minors arrived in Lithuania, including 7,461 children under the age of 6 and 16,775 children from 7 to 17 years old.

VMU and IOM Lithuania jointly conducted a study related to the inclusion of Ukrainian families in Lithuania, their expectations and social-emotional state. In addition, it is planned to organize joint seminars, practical sessions and conferences for teachers  working with children and young people from Ukraine. 

Equipment for collective accommodation centers
IOM Lithuania is assisting the Lithuanian Government in the preparation of the collective accommodation centers in readiness for receiving a larger number of refugees from Ukraine as winter approaches.